Setting Up Your Profile Basics

To begin customizing your player profile at Spinpolo, log in and navigate to the “My Account” section. Click on “Profile Settings” to access the core editing panel. Here you can update your email address, phone number, and preferred currency. All changes require a confirmation click to save. The process takes about two minutes and your session will remain active for 30 minutes of inactivity before requiring a re-login. If you cannot see the profile tab, clear your browser cache or try a different device.

Once saved, the system sends a verification link to your email – sometimes it lands in spam, so check that folder. For a complete walkthrough of every customization option, you can explore these features by visiting spinpolo.org.

Personalizing Display Name and Avatar

Your display name must be between 4 and 16 characters, contain only letters and numbers, and cannot include offensive terms. Spinpolo allows one name change every 30 days. For the avatar, you can upload a JPG or PNG under 2 MB. Common problems include “file too large” errors – resize the image to 400×400 pixels using any free tool. After uploading, you can crop the avatar in the preview window. This personalization step makes your profile recognisable in tournaments and chat.

• Display name rules: 4–16 alphanumeric characters, no spaces.
• Avatar dimensions: minimum 200×200, maximum 400×400 pixels.
• Format: JPG or PNG only; file size under 2 MB.
• Change limits: once per 30 days for name, unlimited for avatar.

Configuring Privacy and Notification Settings

In the “Privacy” tab you can decide whether your online status is visible to other players, whether your game history is public, and whether you receive friend requests. Spinpolo offers granular controls: you can block all messages or allow only from friends. Notification preferences cover deposit confirmations, withdrawal updates, and promotional alerts. Turn off “Spinpolo free spins” notifications if you prefer no offers – or keep them on to catch limited-time deals. These settings are saved instantly and take effect within one minute.

Verifying Your Account for Full Access

Account verification unlocks higher withdrawal limits and full customization of payment methods. You must provide a government‑issued ID (passport, driver’s license, or national ID), a proof of address (utility bill or bank statement dated within three months), and, if applicable, a selfie holding your ID. Verification typically takes 24–48 hours. Common rejections happen because the document photo is blurry or the address document does not match your registered address. Retake the photos in good lighting and ensure all corners are visible. Once verified, you gain access to all Spinpolo casino features, including the VIP loyalty program.

Document Type	Purpose	Accepted Formats	Max Age
Government ID	Verify identity	JPG, PNG, PDF (under 5 MB)	Must be valid
Proof of Address	Confirm residence	Bank statement, utility bill, tax document	3 months
Selfie with ID	Biometric check	JPG or PNG (under 10 MB)	Same day

Managing Payment and Bonus Preferences

Under “Payment Methods” you can default to Visa, Mastercard, Skrill, Neteller, or bank transfer. You can also set preferred deposit limits and exclusion periods. The bonus tab lets you opt into or out of specific offers. For example, you can choose to accept the Spinpolo bonus on your first deposit only, or decline all future bonuses. If you have a Spinpolo promo code, enter it in the dedicated field before making a deposit – the code applies only if the wagering requirements (typically 35x) are acceptable to you. Also, you can toggle the “Spinpolo no deposit” bonus option; these offers have a maximum cashout of €50 and a 40x playthrough requirement.

Troubleshooting Common Customization Issues

Players sometimes find that saved settings revert after logging out. This is usually caused by a session timeout during the initial save. Always click the “Save Changes” button and wait for the green confirmation banner. If your avatar does not appear in chat, upload it again after clearing your browser cache. For display name changes that are rejected, ensure the name does not include numbers only – it must contain at least one letter. Another recurring issue: the Spinpolo promo code field disappears after a deposit is made; codes cannot be applied retroactively. Contact support via live chat (available 24/7) for help with any of these issues – they usually respond within two minutes.